Sunday, April 21, 2013

Money Saving tip for Disney 

Least Expensive Lodging:
Getting less expensive lodging is a great way to save money during your vacation. There are plenty of hotels outside Disney properties,where you can find very inexpensive lodging. Disney has good neighbor hotel program,which can found outside Disney properties at a very less price.these hotels are few miles from disney and provide free shuttle service to Disney. Apart from this, there are some other hotels on US-192 which are way less expensive.
Book a hotel with facility of microwave, fridge and dryer  in the room
It is always cheaper to book a room in a hotel, which offers microwave and fridge.Rather than spending money outside,families can save a lot by making use of theses facilities.Most of hotels also have a free shuttle as well as free breakfast in the morning. Make sure you call the desired hotel about above mention things.     
Book online to get cheapest rates: Booking online can give you great deals. Some time hotels give great discounts, if you call them directly. 
Visit in a low season: Families can save great deals of money by visiting Disney in a low season.It usually starts after summer break.So, during low season you can find lot of discounts on Disney tickets and hotel accommodation. Hotels on us 192 can go as low as 25 dollars per night.
Buy discounted tickets and saving cards: There are lot of places you can buy various saving cards. Theses cards can save lot of money. for example, Orlando magicard.Check out the links given below,
 1) www.go2orlando.com
 2)Mousesaver.com
Save Money in the Theme Parks
Bring along some snacks. Guests are permitted to bring snacks into the park.Always refill water bottle in the parks.Try having late breakfast,it can keep you going till late evening.

Monday, April 15, 2013

While selecting a hotel

Source:http://www.hospitalitynet.org/news/4059056.html

There are lot of reason for selecting a hotel such as price,review and list goes on. According to a survey, location was one of the important factor for choosing a hotel, it would include proximity to all major attractions.For example,one of the reasons for coming to Travelodge Maingate Kissimmee, is location and its affordable price.This hotel is few miles from Disney and very economical.Most of our guest save lot of money on accommodation,which can be spent while visiting all major attraction in Orlando. Keeping location and the affordable price as a major priority while choosing a hotel does make a sense for all those travelers, who are on budget. There are many other guest for whom low price is not an important factor but location would matter a lot."Location also tends to be more important to older travelers (over 50 years old), with a high income (USD $100,001 – 150,000),who prefer staying in an upper midscale or upscale hotel".    

Another major factor was the past experience when choosing the hotel. Most of the hotels have lot of repeat guests and one of the important factor is their past experience. If past experience is good then guest would be more comfortable as he/she knows the surrounding and employees of the hotel. In this scenario, it is more likely that guest would stay again as well as would refer someone to the hotel.So, getting repeat customers is a great example of retaining customers and increasing occupancy of the hotel. All most, all the hotels try to attract repeat customers by giving some promotional offers like discounts on their stay. 

Rest of the Factors such as brand reputation,special promotion and loyalty programs more or less had same impact in selecting a hotel. It was very surprising see that positive online reviews was among last three in the list. In this age of internet, online reviews had lot of buzz but according to survey it did 't matter much to the guest. 

Wednesday, February 13, 2013


How to motivate your employees in the hospitality industry.

1) Organize monthly or weekly meetings to develop the sense of team work. Theses meeting  can be used to generate monthly agendas or weekly agendas. If employees are clear about their goals and responsibilities then they will be more focused and motivated. It will also make them feel they are integral part of the company.

2) Reward your employees for their good performance.You can do on a monthly basis, like employee of the month.You can also organize various competitions to encourage employees to do good work.Give them company wide recognition.Most of the time employees want recognition for their work,they want to be appreciated for their work. According to business research lab  (2007), “rewarding and recognizing positive results is an important factor in retaining employees.”

3)Share wow stories, recently I was reading an article on Bloomberg business week, according to that article, Ritz-Carlton employees gather for 15 minutes every day to share wow stories. In these meetings,they  share true stories of employee heroic. Theses stories can be a  big motivator and can be helpful to boost upemployees morale.




How to improve the customer service in a hotel 

Customer service is a very important aspect of the hospitality business. It comes in to play when employees of your hotel interact with customers. Each and every employee of your hotel is conveying the image of your hotel through their interaction. So, it  is very important that they understand the value of customer service. 

There are different ways customer service in the hotel industry can be improved. 

1)Give training to your employees in various customer service methods and techniques.These training will   empower your employees with different tools and skills needed to provide best customer service to guest. 

2) Get connected to social media. Now a days, most of our customers write reviews online about service and quality of the hotel. It is very important to to respond to all the online reviews as soon as possible.Personalize your response, address the particular problem and let them know that appropriate action will be taken to correct the problems.

3)Greet your customers, all the hotel employees should be trained to greet their customers with a smile.

4) Be prompt to solve customer's problems. Don't hesitate to provide alternate solutions to their problems.If you are not able to solve their problems then offer some discount in the room rate or offer free night stay.This will ease customer's anger to some extend.

5) Provide all the hotel services in a efficient manner such as quick check-in,check-out and clean rooms  as these are very important to achieve higher customer satisfaction. Make sure all employees  for example, front desk staff, housekeeping staff  are trained to carry out their respective job in a efficient manner.