How to motivate your employees in the hospitality industry.

1) Organize monthly or weekly meetings to develop the sense of team work. Theses meeting  can be used to generate monthly agendas or weekly agendas. If employees are clear about their goals and responsibilities then they will be more focused and motivated. It will also make them feel they are integral part of the company.

2) Reward your employees for their good performance.You can do on a monthly basis, like employee of the month.You can also organize various competitions to encourage employees to do good work.Give them company wide recognition.Most of the time employees want recognition for their work,they want to be appreciated for their work. According to business research lab  (2007), “rewarding and recognizing positive results is an important factor in retaining employees.”

3)Share wow stories, recently I was reading an article on Bloomberg business week, according to that article, Ritz-Carlton employees gather for 15 minutes every day to share wow stories. In these meetings,they  share true stories of employee heroic. Theses stories can be a  big motivator and can be helpful to boost upemployees morale.

How to improve the customer service in a hotel 

Customer service is a very important aspect of the hospitality business. It comes in to play when employees of your hotel interact with customers. Each and every employee of your hotel is conveying the image of your hotel through their interaction. So, it  is very important that they understand the value of customer service. 

There are different ways customer service in the hotel industry can be improved. 

1)Give training to your employees in various customer service methods and techniques.These training will   empower your employees with different tools and skills needed to provide best customer service to guest. 

2) Get connected to social media. Now a days, most of our customers write reviews online about service and quality of the hotel. It is very important to to respond to all the online reviews as soon as possible.Personalize your response, address the particular problem and let them know that appropriate action will be taken to correct the problems.

3)Greet your customers, all the hotel employees should be trained to greet their customers with a smile.

4) Be prompt to solve customer's problems. Don't hesitate to provide alternate solutions to their problems.If you are not able to solve their problems then offer some discount in the room rate or offer free night stay.This will ease customer's anger to some extend.

5) Provide all the hotel services in a efficient manner such as quick check-in,check-out and clean rooms  as these are very important to achieve higher customer satisfaction. Make sure all employees  for example, front desk staff, housekeeping staff  are trained to carry out their respective job in a efficient manner.