How to improve the customer service in a hotel 

Customer service is a very important aspect of the hospitality business. It comes in to play when employees of your hotel interact with customers. Each and every employee of your hotel is conveying the image of your hotel through their interaction. So, it  is very important that they understand the value of customer service. 

There are different ways customer service in the hotel industry can be improved. 

1)Give training to your employees in various customer service methods and techniques.These training will   empower your employees with different tools and skills needed to provide best customer service to guest. 

2) Get connected to social media. Now a days, most of our customers write reviews online about service and quality of the hotel. It is very important to to respond to all the online reviews as soon as possible.Personalize your response, address the particular problem and let them know that appropriate action will be taken to correct the problems.

3)Greet your customers, all the hotel employees should be trained to greet their customers with a smile.

4) Be prompt to solve customer's problems. Don't hesitate to provide alternate solutions to their problems.If you are not able to solve their problems then offer some discount in the room rate or offer free night stay.This will ease customer's anger to some extend.

5) Provide all the hotel services in a efficient manner such as quick check-in,check-out and clean rooms  as these are very important to achieve higher customer satisfaction. Make sure all employees  for example, front desk staff, housekeeping staff  are trained to carry out their respective job in a efficient manner.